FAQ's
General questions and inquiries
<p>Three easy steps to get your insurance:</p><ol style="list-style-type:decimal;"><li>Compare Insurance Companies Offers After entering your information you will get vehicle insurance offers from licensed insurance companies in Saudi Arabia to compare and choose the most suitable</li><li>Make a payment for insurance After you choose the appropriate insurance for you will buy insurance online, and then pay through the payment options are safe and multiple.</li><li>Get your insurance when you buy insurance and upload all documents will get your insurance immediately and will be sent to you to your mailbox</li></ol>
<p>From 8 AM until 10 PM, From Sunday to Thursday.</p><p>Off working time, you can communicate and open a ticket for technical support through the email info@Gonsure.com</p>
<p>We understand that you have suggestions, demands or complaints as a result of an unintentional mistake, misunderstanding or divergence of views. To ensure the quality of our service to you, when you file a complaint you will:</p><ol><li>Register your complaint in the system and provide you with its number. We will work hard to address the complaint.</li><li>You will be informed of what has been done about the complaint and resolved within 5 working days of receiving the complaint.</li></ol><p>You can also follow up your complaint through any of the communication channels and using the reference number provided by your customer service. If you are dissatisfied with the solution provided to you, you may file a complaint with SAMA through the Customer Protection Department through the channels. next:</p><ul><li>Website</li><li>SAMA complaints</li></ul>
<p>To set (create) a strong password, the word you specify must have four basic requirements, which are as follows: </p><ol><li>Password must be at least 8 characters</li><li>must contain uppercase and lowercase example (aA).</li><li>must contain at least a number Example (7).</li><li>It must contain any of the special symbols in the keyboard, for example ($ # &).</li></ol>
<p>If you have forgotten your password, follow these steps:</p><ol><li>1-Click on Login</li><li>Then click on the " Request new Password "and enter registered mobile number and a temporary password will be sent by SMS to login</li></ol>
In the case of other use besides personal use, you must select other use and not “personal use”, even if it is used on a limited basis.
No, this is not possible. The ID must be renewed first.
Policy features refer to the coverages provided by the insurance policy by the insurance company. These coverages usually vary from one insurance company to another.
<p>Vehicle insurance against third parties requires the following requirements:</p><ol><li>National ID or valid residence for the vehicle owner</li><li>Vehicle Form or Customs Card</li><li>Identity of the driver or additional drivers</li><li>National Address</li><li>IBAN Number</li></ol>
<p>The vehicle identification number is the serial number of the vehicle or customs card</p>
<p>The vehicle serial number is the number at the bottom of the vehicle's "Traffic License" card The customs card number is the number issued by the Customs Authority and is located in the upper left corner of the card</p>
<p>Each insurance company has a special method of calculating the value of the policy, but there are several information that may affect the value of the policy, including:</p><ol><li>the type of the vehicle</li><li>The driver's age if he is under 21 years old</li><li>he area where the vehicle will be used</li><li>The purpose of using the vehicle</li><li>The existence of previous claims or accidents caused by the owner of the vehicle or one of its drivers.</li></ol>
<p>Effective date of the insurance policy is the date of beginning for insurance coverage, Which starts on the day after the purchase at least one day and a maximum of up to the maximum (14) days.</p>
<p>If the insured proves to have provided incorrect data or concealed material facts, the insurance company shall retain the right of recourse to the insured. Accordingly, the insurance policy is no longer valid according to Insurance Authority regulations.</p>
<p>Due to the fact that the prices offered by the insurance companies are variable, we have set a validity period for the quotations you get.</p>
<p>Upon successful completion of the purchase, the policy will be issued immediately and sent via registered e-mail and saved in our client's account so that it can refer to it at any time to download or print.</p>
<p>The purchase process does not require attaching any documents Gonsure get the required information by connecting with the National Information Center and verifies your information and sends it to insurance companies.</p>
<p>Gonsure is connected with the concerned authorities to ensure that its customers get the best prices, for obtaining all available discounts, including the “no claims” discount, which was approved by the Authority Insurance on all insurance companies.</p>
<p>Yes, you can and all you need is: </p><ol><li>1-The identity of the owner of the vehicle or number (700) in case the owner of the vehicle is a bank or company.</li><li>vehicle serial number</li></ol>
<p>After the payment is successfully completed, the insurance company shall immediately send the insurance policy to the National Information Center</p>
<p>You may renew an insurance policy not later than 14 days before the expiry of the current policy.</p>
If you have not yet received the policy and a successful payment page appears, you can follow these steps:
1- Login to your account
2- Then choose My policies from my account If you do not find valid documents in your account,
please contact our customer service via 8001244010 or through instant messaging and our team will contact you as soon as possible.
<p>If there is any wrong or incorrect information in the insurance policy you should contact the concerned insurance company to update the insurance policy.</p>
<p>You Can purchase and make payment online through Mada Card or credit Card (Visa/Master), Apple pay, Tabby And also you can make payment through sadad.</p>
Third-party car insurance is the minimum insurance coverage necessary to drive legally in Saudi Arabia. This insurance includes the costs of compensating others for injuries or damages resulting from the accident. In addition, it protects you from third-party legal claims and financial compensation. However, this type of insurance does not provide any coverage for you personally or for repairs to your car.
As for comprehensive car insurance, it provides complete protection against damage that may be caused to your car as a result of an accident. Comprehensive insurance includes coverage for damage resulting from fire, theft (without negligence), and natural disasters such as floods, hail, and storms.
The insurance company does not compensate the third-party insurance policyholder for repairing his vehicle. The third party is compensated in the event of liability for the accident by the policyholder, according to the conditions and exclusions specified in the insurance policy.
The unified policy for compulsory vehicle insurance is a document that contains the general rules and conditions for insurance, which the Saudi Insurance Authority issued.
Although you are an ideal person and we always wish you safety, you must understand that insurance is not an investment from which we expect a direct financial return. It is a way to protect you from risks and financial claims, large or small, as a result of accidents. It is a way to ensure that the necessary protection is provided in the event of an accident, which may be difficult to predict.
For information about insurance coverage for personal injuries, please refer to the Unified Policy for Compulsory Motor Insurance.
According to the regulations of the Saudi Insurance Authority, it is not permitted to transfer car insurance from one person to another. New insurance must be obtained if purchasing a new vehicle or transferring vehicle ownership.
Yes, the previous owner can recover the prorated portion of the subscription (if available) by contacting the insurance company according to the cancellation mechanism mentioned in the mandatory insurance policy.
According to the laws of the Saudi Insurance Authority, it is not permitted to carry or purchase more than two documents on the same vehicle in the same name of the owner during the same period. A new third document can be added 14 days after the expiration of the first document.
We always advise you not to leave the vehicle uncovered, even if it is for one day, to avoid potential risks of traffic accidents and potential financial claims. Delay in renewing insurance may result in loss of discount rights when there are no claims and may result in a traffic violation.
The national address is the policyholder's place of residence. You can find out your national address through the National Address Portal https://address.gov.sa.
It is the ten-digit number found on the national ID card (status card).
The company number is the computer number in the National Information Center and is located in the upper left corner of the company's commercial registry.
Yes, adding a driver under 21 years old will affect the price of the insurance policy.
If the vehicle has a driving license (form), the registration type is “registration card (form)”. If the vehicle does not have a driving licence, the type of registration is a “customs card”.
If there is any incorrect or incorrect information in the insurance policy, you must contact the insurance company directly to update the insurance policy.
According to the unified compulsory vehicle insurance policy, the policy does not include any driver under the age of 18 (Hijri). To cover a driver of this age, the insured must add them to the list of additional drivers.
<p>Payments via Gonsure platform are 100% secure. The platform is equipped with an SSL security protocol which is dedicated to maintaining the security and confidentiality of information. Upon entering the platform you will notice a security sign in the form of a lock next to the link. The property is considered secure because the data travels through a reliable degree of protection. Always make sure you have this tag when shopping online.</p>
<p>If you initiate the process and enter the details incorrectly, your payment will be either:</p><p>Disapproved and a message stating this will appear on the final verification page<br>You will not be able to complete the operation and you will not be able to go from the secure page.<br>If this happens, we recommend that you contact the bank that issued the card immediately.</p>
It is the ten-digit number found on the resident’s ID card.
It indicates the purpose for which the vehicle will be used, whether it is for daily use, rental, transportation of goods, etc.